FAQs

What is Petite Ave?

Petite Ave is a petite clothing subscription box and personal styling service specifically for women under 5’5”. We curate outfits that are proportioned for shorter frames, helping to simplify the shopping experience for petite women (regardless of size!).

How does it work?

You start by filling out a style survey. From there, our stylists get to work to find pieces that suit your style, size, and budget. 

Before shipping out your first package, we send images of the pieces we've picked for you. After reviewing your feedback, we will rework our selections and send out your package.

Once you receive the package, you have five days to try everything on, decide on your favorites, and send back anything you don't want (with free shipping both ways).

Why should I try Petite Ave?

It's easy and will give you lots of valuable time back! Instead of trying on piles of clothing before finding something that fits, you'll receive pieces that fit straight out of the box. We ensure that every piece we send fits just right by asking for your measurements in the style survey.

Is 'petite' just a shorter garment?

Nope! Petite clothing adjusts multiple dimensions beyond the garment's length—including rise, knee placement, and torso and sleeve lengths.

Which brands do you carry?

We carry a large variety, including Vince Camuto, Bobeau, Tahari, Liverpool, Vero Moda, Jessica Howard, Nic + Zoe, and Joe's Jeans, to name a few. We also have a private label line.

Can I see any of the clothing you carry before placing an order?

You can get a sense for the type of clothing we carry by watching our unboxing videos and visiting our Instagram and Facebook pages.

Please keep in mind that this is a small selection of our inventory, and the pieces featured in the unboxing videos were chosen based on the client's preferences.

How often do I receive a shipment?

You can choose to receive a shipment once a month, every other month, or once a quarter, which you'll indicate in your style survey. You can cancel at any time.

How much does it cost?

You pay for what you keep, and we do our very best to send pieces within the budget specified in your style survey.

We charge a $25 styling fee upfront, which is applied as a credit toward any pieces you keep. Unfortunately, if you decide not to keep anything, the fee does not roll over to your next shipment.

Why do I see a $150 charge on my credit card?

We place a temporary $150 hold on your card before shipment. Once we receive your returns, we'll release the full amount. This is a safeguard to protect against theft and fraud.

Why didn't I receive a preview before my second shipment?

We only send a preview before the first shipment. For all subsequent shipments, we select items that closely match the feedback you've provided and the preferences you've outlined in your style survey. If you have a Pinterest fashion board, you are welcome to share the link within your account.

How do I make changes to my style survey?

To update your preferences, please log into your account to leave a note for your stylist or complete a new survey. We are developing a dynamic style survey and hope to launch it soon.

How much time do I have to try on the clothing?

The try-on period is five days. If you need more time, you can request an extension by logging into your account and clicking 'Shipment Schedule' on the left-hand side. Please keep in mind that the extension button becomes available several hours after your package is delivered.

Please note: all returned items must be in resalable condition, and we don't accept returns after the try-on (and extension) period. If the items aren't in resalable condition or are shipped back after this timeframe, they will be returned to you.

How do I return the items I don’t plan to keep?

Please use the prepaid poly mailer included in your package to return your items. You can drop off your package at your local post office or request a pickup by clicking here.

If I need a different size, do you offer exchanges?

Absolutely! Please let us know at checkout, and we'd be happy to see if we have another size in stock. 

What sizes do you carry?

We carry 00P - 16P with a limited selection of plus-size petites. We're always working to expand our inventory.

How can I change my shipping frequency or cancel my subscription? 

Please log-in to your Petite Ave account and click on 'account' on the left-hand side.

Please note that you can't change your shipping frequency or cancel your subscription while your stylist is selecting pieces for you. Once your package is in transit, you'll be able to make those changes.

Where do you ship?

At the moment, we only ship within the US and its territories.

Which publications has Petite Ave been featured in?

Forbes, New York Magazine, New York Post, Refinery29, Instyle Magazine, Reader's Digest, CNN, and Byrdie.

I have additional questions. Who should I contact?

Please email support@petiteave.com, and we'll do our best to respond within 24 business hours.